Returns and refunds

Refund and Return Policy

1. Refund Eligibility & Timeframe

Customers are eligible for a full refund if the request is submitted within 3 days of placing the original order. Please contact us immediately if you wish to request a refund during this period.

* Refund Processing: Once a refund is approved, it will be processed immediately. Please note that it typically takes 7-15 business days for the credited funds to reflect in your original payment account, depending on your bank or card issuer.

2. Return and Exchange Policy (Custom Products)

Please note that all products are custom-made based on customer specifications. Due to the personalized nature of our items, we strictly do not accept returns or exchanges.

3. Contact Us

For all refund inquiries, please click the chat button on the right side of this page, or contact us via WhatsApp (+81 70-9352-0225).