Contact Us

We are committed to providing you with the best shopping experience and quality service. If you have any questions, require assistance, or have feedback, please contact us using the methods below.

1. Customer Service Contact Information

Please use any of the following methods to reach our professional customer service team:

Email: [email protected] (We typically respond to all emails within 12-24 business hours.) Phone/WhatsApp: +81 70-9352-0225

You may also contact us immediately using the Chat button located on the right side of the webpage.

2. Customer Service Operating Hours

The following hours apply to inquiries regarding non-order-related matters.

Working Days: Monday to Friday Time: 9:00 AM – 6:00 PM (JST – Japan Standard Time) Closed: Saturday, Sunday, and Japanese Public Holidays

Important Note on Order-Related Inquiries: Order Submission, Inquiries regarding existing orders, shipping status, or immediate order issues are handled 24/7 and are not restricted by the operating hours listed above.